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The Door Supervision training course is designed to educate door supervisors on the laws governing licensed premises, their management procedures and best practices in dealing with members of the public. Under the licensing act of 2003, in order to undertake certain business activities a Premises Licence must be obtained from the local authority. Examples of activities requiring premises license are - supply of alcohol by retail, provision of regulated entertainment (dancing, singing, theatre performance, cinema/movies, football) and late night cafes etc. For the purpose of SIA licence the Door Supervisor's training course is focused mainly on venues where alcohol is sold by retail i.e. Pubs and night clubs. It is in these licensed premises that a Door Supervisor is required to maintain security and order.
However, a person with SIA Door Supervision licence can also work as a Security Guard even though the SIA course contents for Security Guarding is slightly different from the course contents for Door Supervision. The SIA believes that following a one day induction in a Security Guarding assignment a holder of Door Supervision licence can begin to work as a Security Guard. It is important however, to note that SIA training for Door Supervision does not cover Security Guarding training as many people wrongly believe; rather it is a specialist course focusing mainly on licensed premises where alcohol is served by retail. A Door Supervisor with SIA licence can also work in other licensed premises apart from alcohol venues.
Door Supervisors are expected to be dealing with members of the Public in licensed premises on a regular basis and hence the need for SIA training in order to carry out their duties effectively; abiding by all laws and regulations. Door Supervisors are needed at the point of entry to carefully decide on the suitability of customers entering licensed premises and maintaining order and public safety.
Door Supervisors are required to play an active role in the fight against drug abuse and would be refusing entry to those who may be in breach of criminal law, licensing law or ejecting those who are in breach of these laws or who may be placing the management's licence at risk. In very limited cases the job of a Door Supervisor may involve the "use of force" but it should be noted that there is no requirement for a Door Supervisor to use force to achieve their objectives. In order to carry out this public role a Door Supervisor must undergo a SIA training course, which must cover the law of self defence and "use of force". At the successful completion of the SIA training a nationally recognized qualification is obtained leading to SIA licence qualification. It is a criminal offence to work on the door without SIA licence (badge) whether or not it is in-house.
We provide these SIA courses - Security Guarding Course, Door Supervisor Course, and CCTV course. Each SIA training course is individually structured as approved by the SIA and awarding body national standards. Below are the details for the Door Supervisor Course.
NOCN Level 2 Award in Door Supervision - consists of two parts:
Part 1- Role and Responsibilities of a Door Supervisor (14 hours).
Overall aim: To ensure that door supervisors have the knowledge and understanding of their role and responsibilities in the security industry environment.
Introduction.
Aim: To introduce door supervisors to the leisure and security industries.
Objectives: By the end of this session trainees will be able to:
- Define the role of the door supervisor
- Identify the qualities of a door supervisor
- Identify the key players in the leisure and security industries
- State the relationships with the SIA, the police and local authorities
- State the main objectives of door supervisors
- State the requirements for door supervisors under the Private Security Industry Act)
Behavioral standards
Aim: To discuss appropriate behaviour for door supervisors.
Objectives: By the end of this session trainees will be able to:
- State the reasons for having behavioral standards
- List the SIA's specific requirements in relation to licensing and enforcement
Civil and Criminal Law
Aim: To discuss civil and criminal law relevant to door supervision.
Objectives: By the end of this session trainees will be able to:
- Show an understanding of civil and criminal law
- State the requirements relating to the use of force
- State what is meant by 'reasonable' and 'necessary force'
- Identify types of assault
- List some other criminal offences that door supervisors may come across
- List the options available when the law is broken
Searching
Aim: To discuss search procedures.
Objectives: By the end of this session trainees will be able to:
- State the reasons for searching premises
- State how to search people and their property
- State 'conditions of entry' and the importance of obtaining permission to search
- State the difference between general, random and specific searches
- Define an 'offensive weapon'
- State the hazards of conducting a search
- State the procedures for recording articles seized during searches
- List the options available to door supervisors if they find items during searches
Arrest
Aim: To discuss arrest procedures.
Objectives: By the end of this session trainees will be able to:
- Define an arrest able offence
- State the agreed procedures for arrest
- State the limitations to a door supervisor's powers of arrest
- Identify circumstances in which door supervisors may arrest
- Specify why arrests should only be made as a last resort
- State the procedures following an arrest
Drugs Awareness
Aim: To discuss drugs and drug abuse.
Objectives: By the end of this session trainees will be able to:
- Identify key areas of the Misuse of Drugs Act of 1971 and the Public Entertainment Licence (Drugs Misuse) Act 1997
- State some of the symptoms of drug abuse
- List the most common types of illegal drugs
- List signs of drug dealing
- State how to deal with customers found in possession of drugs
- State the procedure for handling seized drugs
- List Health and Safety issues in relation to illegal drugs
- State how to dispose of contaminated waste
Recording Incidents and Crime Scene Preservation
Aim: To discuss incident recording and crime scene preservation.
Objectives: By the end of this session trainees will be able to:
- List the types and reasons for records
- State the reasons for recording incidents
- Identify incidents that need recording and when to call the police
- Explain what information a record should contain
- State the rules for incident book/notebook entries
- List the different types of evidence
- State how forensic evidence can be obtained at a crime scene
- State the basic rules to follow to preserve evidence
Licensing Law
Aim: To discuss licensing law and the licensee's social responsibility
Objectives: By the end of this session trainees will be able to:
- State the law in relation to refusing entry and ejecting customers
- State police powers in relation to license premises
- State the different types of licences and permissions available for premises
- State the rights and duties of licensees and door supervisors as their representatives
- State the law in relation to young persons
- State law in relation to drunkenness, disorderly conduct, prostitutes and unlawful gaming
Equal Opportunities
Aim: To discuss Equal Opportunities and Discrimination.
Objectives: By the end of this session trainees will be able to:
- State what is meant by equal opportunities, prejudice and stereotyping
- State the relevance for door supervisors of the Race Relations Act, the Sex Discrimination Act and the Disability Discrimination Act
- State how these Acts may be enforced
Health and Safety at Work
Aim: To discuss Health and Safety in the workplace.
Objectives: By the end of the session trainees will be able to:
- Define the main areas of Health and Safety legislation
- State the purpose of 'duty of care'
- State the responsibilities of the employer, employees and self employed
- Identify typical risks, hazards and spillage's
- Identify safety signs and safety signals
- State the precautions to be taken in the manual handling of heavy goods
- State the precautions to be taken against HIV, hepatitis and other infectious diseases
Emergency procedures
Aim: To learn the basic procedures for emergency situations
Objectives: By the end of this session trainees will be able to:
- Define the term emergency
- List the reasons for fire certificates and occupancy figures
- State the three components of fire
- Explain the importance of knowing the venue's fire and evacuation procedures
- List the types of fire extinguishers, and their use
- State the procedures for a bomb threat
- State how to act in a first response situation requiring first aid
- State who to contact in first aid situations
Part 2:
Communication Skills and Conflict Management (14 hours)
Overall aim: To ensure that door supervisors have the appropriate communication skills and knowledge of conflict management
Introduction to communications skills and conflict management
Aim: To discuss communication skills and conflict management.
Objectives: By the end of this session trainees will be able to:
- State the importance of customer care
- Show an understanding of basic communication skills
- Show an understanding of verbal and non-verbal communication effectively
- State the need to calm difficult situations and avoid violence
- Identify different types of behaviour
- State what risks can occur during violence at work
- Identify the most common conflict flash-points
- State the importance of managing aggression
- Show an understanding of basic problem-solving skills
- State the impact of reflecting and learning from the experience of conflict
Application of communication skills and conflict management
Aim: To observe and discuss scenario situations requiring effective communication skills and conflict management.
Objectives: By the end of this session trainees will:
- Understand the issues regarding entry refusal and will know how to refuse entry in a way that reduces the risk of conflict.
- Understand the issues regarding ejection and will know how to eject a customer in a way that reduces the risk of conflict.
- Be able to identify some of the types of incidents that occur inside a venue
- Understand how they can deal with incidents in a way that reduces the risk of conflict.
- Understand the law about arrest in relation to a door supervisor's role
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