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The Security Industry Act 2001 establishing the Security Industry Authority - the SIA has made it compulsory for all CCTV operators to hold a Security Industry Authority (SIA) Licence if their roles involve Public Space Surveillance (PSS CCTV).
This led to the introduction of a modular (SIA) training course combined to form a programme suited to the occupational needs of a CCTV operator - designed to introduce learners to the CCTV control room environment and relevant legislations.
A good understanding of the legislations and codes of practice is important given that the CCTV operators' main task is to monitor the activities of members of the public in a private or public space or identifying a person - for the purpose of preventing and deterring crime by way of recording evidence for use in a court of law. To be able to carryout this role you'll need a SIA licence for CCTV operators.
Most CCTV control rooms are owned by the Police and Local Authorities monitoring activities in crime black spots and the town-centres. The Local Authority control rooms are concerned with preventing crime and disorder; including prevent disorder, Antisocial Behaviours and Public Order Offences, dealing with incidents such as Intimidating groups, Nuisance neighbour's, Litter, dumped rubbish, Graffiti/vandalism, Intimidation or harassment, Racial harassment, Noisy behaviour, Abandoned and/or untaxed vehicles, drug dealing, Alcohol, tobacco or fireworks being sold to children, Drinking on the street etc.
Nowadays CCTV images can be accessed remotely online without the need to be in front of the cctv monitor. Remote Video Response Centres utilise this technology to deter criminals by transmitting audio messages from the monitoring centre to the location where the crime is taking place - providing some of the benefits of manned on-site presence.
To compare between manned guarding and new technology CCTV monitoring (RVRC)---
This new technology cannot completely replace manned guarding and cannot be as efficient as an on-site security officer, but offers high value evidence compared to the older system used only to view and record crime. With RVRC the operator is able inform any response teams of the changing location of the criminal using a good communication system, ensuring that response teams are not exposed to unnecessary danger (in line with British Standards, such as BS8418). Alarm Receiving Centres (ARC) and CCTV control rooms function as call centres contacting relevant emergency services where necessary. The Association of Chief Police Officers' (ACPO) policy infers that CCTV systems which do not meet the standard would receive limited or no Police response. One of the advantages of manned guarding over CCTV remote monitoring and Alarm Receiving Centres ARC the ability of a Door Supervisor or Security Guard to physically deter crime and deal with most situations on-site thereby minimising the need for emergency services.
On the other hand, security and emergency systems help the Security Officer by:
- Allowing for better monitoring of vulnerable areas
- Providing additional 'eyes and ears' to the information and evidence gathering process
- Providing accurate information, enabling efficient and effective control of emergency situations
- Providing security officers with necessary information upon which to act, without the need to expose themselves to risk or harm
- Increase flexibility to the way in which security patrols can be undertaken
This implies that human (CCTV) operators, on-site security officers and the CCTV systems need to be in use to maximize security.
Use of CCTV evidence in a criminal court and Public Protection
To avoid misuse and maintain public acceptance of CCTV evidence it is important that appropriate measures are taken to ensure data protection and privacy legislation. Though in-house CCTV operators (employed directly by the CCTV owner) do not require SIA licence by law, it is the responsibility of the CCTV owners, i.e. the Police and Local Authorities to ensure that their CCTV operators are trained to security industry standards as regulated by the Security Industry Authority (the SIA) whether they are in-house or contract CCTV operators. CCTV operators can be required to match police photograph of offenders with CCTV images to identify a person. CCTV images can also be shown to potential witnesses for identification purposes in court.
Under the Data protection act 1998 and Crime and Disorder Act 1998 CCTV images can only be disclosed to third parties for the purpose of crime prevention and detection. The CCTV code of practice states that CCTV images cannot be provided to the media unless the public are likely to provide information concerning a criminal incident. If disclosed for educational and deterrent reasons the individuals in the image should be disguised. This is to ensure that image disclosure and CCTV operations comply with Data Protection laws and privacy laws under the Human Rights Act 1998.
CCTV Regulations
Freedom of Information Act 2000
The Freedom of Information Act gives members of the public the right to obtain information held by public authorities. All public authorities and companies wholly owned by public authorities have obligations under the Freedom of Information Act. Public authorities are required to make public the nature of information they hold including statistics and how they were obtained. Data Protection and Freedom of Information Acts are both enforced from the office of the Information Commissioner. CCTV operations, installations and processing of images must comply with the industry code of practice as regulated by the office of the information commissioner.
Data Protection Act 1998 - sets out how data must be processed shared held or obtained. Individuals have a right to request copies of images held about them.
Human Rights Act 1998 - article 8 of HRA states that everyone has right to respect of private and family life.
Investigative Procedure - Regulation of Investigatory Powers Act 2000 sets standard for collection and processing of images for use in a court of law; and also the sharing of personal data by authorities.
The Private Security Industry Act 2001 - Requires members of the Private Security Industry in England, Wales and Scotland to hold SIA license. CCTV operators employed directly by the Police or Local Authorities (in-house) will not require SIA licence, but CCTV operators supplied to them by a security contractor must hold a valid SIA license.
It is important to understand that CCTV operation involves more than just sitting in front of monitoring equipment in a control room observing images. The right SIA CCTV training ensures that the public are protected and laws are not breached. The rate of technological advancement especially CCTV equipments with automatic recognition technology has troubled civil liberty organizations concerned with privacy and liberty.
Equality and Diversity as a module in the SIA CCTV training course serves to educate operators on the need to treat everyone equally during CCTV monitoring operations. As society cannot completely rid itself of prejudice there is a tendency that consciously or unconsciously, operators may target sub-groups like teenagers particularly from ethnic minorities; with crimes by other sub-groups left undetected. This in effect is against the overall objective of CCTV use in public protection; preventing and deterring crime. Through SIA training, CCTV operators will be equipped with the necessary skills and professionalism needed to carry out CCTV operations thereby maintaining public support for the CCTV schemes.
There was no statutory basis for legal control of CCTV surveillance over public areas until 01 March 2000 when the Data Protection Act 1998 came into force. The Information Commissioner's Code of Practice on Public Space Surveillance CCTV has the purpose of assisting CCTV operators understand their legal obligations whilst also enhancing public confidence. As we already know, improving public confidence in those providing security services by way of encouraging skills and professionalism is the main reason SIA was established.
Role of a Data Controller
All CCTV images are held in their respective schemes by a Data Controller whose main responsibility is to adhere to the CCTV code of practice for recording, processing and disclosure of CCTV images. The data controller is responsible for dealing with disclosure requests by "data subjects" and follows a process of identifying the data subject before images could be disclosed. The data controller reserves the right not to comply with any requests where pre-conditions have not been met; and cannot disclose images where such disclosure could prejudice prevention and detection of crime; apprehension and prosecution of offenders. Otherwise CCTV images cannot be held for more than 31 days and any requests for disclosure by data subjects must be dealt with by the data controller within 40 days of the request. The CCTV operator serves as a customer service link between members of the public and the data controller by carrying out liaison roles with other key partners in the security industry i.e. Police; thus the Call Centre role of a CCTV control room in the prevention and detecting of crime.
It is therefore imperative that an aspiring CCTV operator completely understands their future roles and responsibilities as informed by public expectations. It is public confidence that will continue to sustain CCTV surveillance in places where public have free access and SIA CCTV licence badge should literally serve as a public statement and declaration that the holder of a CCTV license understands the CCTV code of practice and has the required level of skills and professionalism in this public role of CCTV monitoring as is the aim of the Security Industry Authority - "the SIA".
How to obtain a SIA CCTV licence and become a CCTV operator
If you have been able to read the above article on CCTV you are on course to becoming a SIA licence holder for PSS CCTV operations.
To get SIA licence for CCTV operators you must attend a SIA approved training course for CCTV and obtain a level 2 qualification. This entry level qualification aims to introduce you to the world of Public Space Surveillance CCTV operations. The need for continuous development through training and experience cannot be over emphasized given that CCTV technology like other electronic systems is changing fast; and over time CCTV code of practice may need to be updated as a result, to ensure that quality and evidential value of images are maintained.
The SIA CCTV course is composed of 2 mandatory units:
- Unit 1 - Knowledge and skills based course covering:
- The Roles and Responsibilities of the CCTV Operator and Other CCTV Staff
- Codes of Practice, Operational Procedures and Guidelines
- CCTV Equipment and its Operation
- Control Room Communications and Access Control
- Legislation
- Dealing with Incidents
- CCTV Surveillance Techniques
- Fire and Emergency Procedures
- Health and Safety at Work
- Unit 2 - Practical Assessment
CCTV training is required by the SIA for CCTV licence. This CCTV training course is SIA approved covering roles and responsibilities of a CCTV operator (part 1) and practical assessment portfolio (part 2)covering the practical tasks of a CCTV operator including procedures for monitoring, processing, storing and disclosing CCTV images while maintaining the evidential value of all documentary evidence including CCTV recorded images by way of implementing Audit Trail.
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